IBM LLP

To create a Ticket template you have to go into the options and under the blue section you can find the “Ticket Templates”. Clicking it will take you into...

On the first message that created the ticket you have the options of Edit and Forward. Editing the ticket will not update the sent message, only the message...

When you are inside the ticket and see that you need to change the group of it to another teams group you will need to ensure you do as per below steps:  ...