With the filters you have many option to sort out the tickets for yourself to view, be it Agent, group or status. When all required values are picket you have to hit “Apply” at the bottom to apply your selected filters.
	You are not required to set all filters, by standard they are set to “Any”.
	At Agents you have the filtering option of “Me” which will filter only for tickets assigned to you. There is another filter which is the “Unassigned”. If you insert both of them in there then all tickets which are assigned to you and also those that are not assigned to any agent will be listed.
	Groups has the same as the Agents, “My groups” will list the tickets of the groups you are part of, and there is an “Unassigned” here also which list tickets that has no groups. You will not see tickets that has no groups. You will only be able to see the tickets assigned to a group if you are part of that group.
	Next important one is the Status. Here you have “All unresolved” which will list all the tickets that is not in “resolved” or “closed” status. This is a default setting for filter. You can remove this to have all tickets listed out, even the ones that are closed already. Closed and Resolved tickets will appear greyed out.
	At priority you have the standard priorities of the tickets from Low to Urgent.
	Type will give you the option to filter on specific ticket types to list only related tickets.
	Tags will help you filter further on them with all the tags there is in the system.
	At Contacts you can insert a specific email address and list all the tickets raised by that person.
	You can create any amount of filtered views and save them down for yourself to make it accessible in a dropdown for later use.